ThrilKnowledge Base

Payment troubleshooting

What to do if a payment won't go through on Thril, step by step.

Most payments go through without a hitch, but if one doesn't, this page walks you through getting it sorted quickly.

At checkout, every payment method available for that venue is shown to you. If one isn't working, the fastest fix is usually to try another. See Payments & benefits for the full list of methods.

If a payment won't go through

Work through these steps in order. Most issues are resolved within the first couple.

  1. Try a different payment method. Pick another option at checkout, for example a different card, MobilePay, or a bank transfer. If a sport benefit (like Epassi or Edenred) isn't going through, try a regular payment method instead.
  2. Restart the app. Fully close ("force quit") the Thril app and open it again, then retry. This clears most temporary glitches.
  3. Check for updates. Make sure you're on the latest version of Thril from the App Store or Google Play.
  4. Wait a moment and try again. Occasionally a payment provider or your bank is briefly unavailable. Give it a short while and retry.
  5. Contact support. If it still won't work, email us at support@thril.fi and we'll help you out.

Complete checkout promptly

When you start a booking, your slot or place is held for a short time while you pay. If payment isn't completed in time, or it's interrupted partway through, the hold can expire and the slot is released so others can book it.

If a payment is interrupted, your slot may no longer be available when you try again. If it's gone, simply pick another available time and book again.

Sport benefits (Epassi, Edenred & others)

Sport benefit providers are available depending on the venue, and only when your booking is eligible for them. If a benefit option:

  • isn't shown at checkout, it may not be supported by that venue or for that particular booking, and
  • doesn't complete, try another payment method to finish your booking.

"I was charged but don't see my booking"

If you believe you were charged but your booking didn't appear under My activities, don't try to pay again. Contact support@thril.fi with the details and we'll check what happened and put it right.

What's next

Cancellations & refunds

How to cancel a reservation or event on Thril, how refunds work, and what to do when you need the venue's help.

On this page

If a payment won't go throughComplete checkout promptlySport benefits (Epassi, Edenred & others)"I was charged but don't see my booking"What's next