ThrilKnowledge Base

Credits

Credits function as a virtual currency that allows customers to pay for reservations and services in advance on Thril.

Credits function as a virtual currency at your sports venue. Each credit product defines:

  • How many credits the customer receives
  • How much the customer pays for them

Customers can use purchased credits to buy non-credit products in Thril. This simplifies payments and enables prepaid benefits.

➕ Creating a Credit Product

  1. Go to Products > Credit Products
  2. Click Create credit product
  3. Fill in the form:
    • Name: Shown in the online store (e.g. “50 credits”)
    • Price (VAT 0%): The amount the customer pays (e.g. €50)
    • Credits granted: How many credits the customer receives (e.g. 50)
    • Status: Set to Active so the product is available for purchase
  • Note! Credit purchases are generally VAT 0%. Because of this, it is beneficial for customers to buy credits using, for example, leftover sports benefits.

👉 Click Create.

ℹ️ You can offer flexible values, e.g. 50 credits for €40, making the product work like a discount.

🛠 Editing an Existing Credit Product

  1. Click the product name from the list to open its details
  2. Select Edit credit product
  3. You can edit:
    • Name
    • Price
    • Number of credits
    • Active / Inactive status
  4. Click Save changes

📊 Viewing Product Details

In each credit product’s detail view you can see:

  • Price and credits offered
  • Store visibility
  • Creation and update timestamps
  • Creator (which venue admin created the product)
  • Product identifier (ID)
  • A tab showing all purchases of this product

🧾 Tracking Purchases

In the Purchases tab of the credit product detail view you can see all related purchases.

This allows you to:

  • See which customers have purchased credits
  • Track usage trends

🛑 Deleting a Credit Product

  1. Open the product detail view
  2. Click Delete credit product at the bottom

⚠️ This action is permanent and cannot be undone.
👉 Note: This does not remove already purchased credits from customers’ accounts.

✅ Best Practices

  • Offer multiple tiers (e.g. 30, 50, 100 credits) to give customers options
  • Encourage larger purchases by offering bonus credits (e.g. €40 → 50 credits)
  • Use credits together with punch cards or memberships to retain loyal customers

Manual Credit Adjustments and VAT Settings

When a sports venue employee manually adds credits to a customer (e.g. as compensation, a campaign, or another form of goodwill), the portal user must choose the correct way to handle the taxation of those credits. This setting determines whether VAT is paid when the credits are used or not.

🧮 Instructions for Granting Credits

  1. When viewing a customer’s details, open the Credits tab.
  2. Select Add (or subtract) to modify the customer’s credit balance.
  3. Choose the amount of credit balance to add or subtract. This is calculated in euros.
  4. Next, select the taxation method:
OptionPurposeVAT handling
Standard VAT on useUsing these credits increases the VAT amount of the paymentVAT is calculated at checkout when the credits are used
Non-taxable giftUsing these credits does not increase the VAT amount of the paymentTreated as a tax-free gift/discount. No VAT is calculated when credits are used
  1. Click Create transaction to finalize the action.

❓ Which Taxation Model Fits Common Situations

When you reach “Standard VAT on use / Non-taxable gift”, refer to the scenario table below to decide which option is appropriate.
Use “Standard VAT on use” in situations where credits are subject to VAT when they are redeemed.
Use “Non-taxable gift” when the credit is a genuine free benefit with no VAT applied later.

SituationRecommended tax treatmentReason / Notes
Credits are given as compensation due to a damage incidentNon-taxable giftSince the credits are given as compensation, not as a sale, they are treated as a tax-free gift.
A booking is cancelled and refunded as creditsStandard VAT on useThe original VAT is refunded, after which the credits are redeemed again with VAT applicable at the time of redemption.
The sports venue gives credits to the customer as a giftNon-taxable giftNo payment from the customer → treated as a discount or benefit. No VAT needs to be charged upon redemption.
The customer purchases credits (balance top-up)Standard VAT on useThe credit purchase itself is not taxable. VAT is applied when the credits are redeemed/used for services.
The customer pays €100 but receives €120 worth of creditsStandard VAT on useThe “added value” is like a marketing bonus, not a separate tax-free product. VAT is applied upon redemption at the full service price.
With a membership, the customer receives €50 worth of creditsNon-taxable giftThe credit portion is a benefit included in the membership price and not sold separately for consideration → treated as a gift/discount.
The customer purchases credits outside Thril (e.g. pays at the counter by card / Epassi)Primarily VAT charged upon use, but at company discretion also Tax-free giftIf the charge outside Thril can be implemented so that the customer does not pay VAT at the time of payment, choose “VAT charged upon use”. This should always be the primary option, as it ensures the correct VAT amount is ultimately applied to the credits. If the company is in a situation where, for example, counter payments include VAT (i.e. the customer pays VAT at purchase), the company may, at its own discretion, record the credits as a tax-free gift. However, this carries the risk that the correct VAT amount will not ultimately be recorded for the credits, which is why Thril does not recommend this practice.

⚠️ Thril aims to always enable fully lawful VAT handling for its customers. However, Thril cannot fully guarantee lawful VAT handling if the customer company allows credit purchases through payment channels other than Thril (e.g. legacy POS systems) that charge VAT at the time of payment. We recommend selling credits through Thril, as Thril enables VAT handling at the time of use.

✅ Summary for Venue Staff

“Standard VAT on use” → VAT is paid only at the time of redemption, when credits are used as a payment method.

“Non-taxable gift” → The credit is VAT-free (functions like a discount or a gift).

Your selection when adding credits determines how they will be handled later when the customer uses them.

  • Your choice at the time of adding credits determines how it will be treated later when the customer uses those credits.

Shop & Products

Manage everything your venue sells or rents, from pro shop items to memberships, recurring reservations, credits, and session cards, all in one place.

Memberships

Memberships reward loyal customers with exclusive benefits and simplify recurring payments, supporting both one-time and subscription models.

On this page

➕ Creating a Credit Product🛠 Editing an Existing Credit Product📊 Viewing Product Details🧾 Tracking Purchases🛑 Deleting a Credit Product✅ Best PracticesManual Credit Adjustments and VAT Settings🧮 Instructions for Granting Credits❓ Which Taxation Model Fits Common Situations✅ Summary for Venue Staff