Pro Shop

The Pro Shop is where your venue sells the physical side of the experience: the merchandise people take home, the gear they rent for an hour, and the little extras they add when they book a court. It is an easy way to lift revenue per visit without much extra work, and everything ties back to the customer's profile and payment history automatically.

In Thril, the Pro Shop area has two tabs, and they serve different jobs. Knowing which is which is the key to setting things up well.

• Pro Shop holds your standalone retail products: things a customer buys on their own, like a water bottle, a grip, or a club shirt.
• Additional services holds the extras that belong with a booking: rental rackets, ball sets, and similar items that you want to offer while someone is reserving a court.

This page covers what you can build in each tab and the kinds of products that work well.

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Pro Shop products: your retail counter

These are standalone items customers buy directly, the digital version of your front-desk shop. Each product carries a name, an optional description, a price including VAT, and a tax rate. You can add a cover image and a square image so it looks good in the shop and in list views.

A few things make Pro Shop products more capable than a plain price list:

• Variants. A single product can have several variants, for example sizes or colours. Each variant has its own name and an optional SKU for your own stock records, and it can override the product's price, tax rate, and discounts. So one "Club t-shirt" product can offer S, M, L, and XL, with XL priced a little higher if you like.
• Applicable discounts. Attach discounts from memberships or promo codes so that, for example, members pay less. Variants can carry their own discounts that override the product's.
• Sport benefit eligibility. Mark a product as eligible for the Finnish sport and culture benefit where that applies.
• Shop visibility. Set a product to visible, hidden, or not available, which lets you stage products before launch or retire them without deleting their history.

Pro Shop products are tied to the venue you create them in. Stock is not tracked here, so these work best for items you can always supply or restock easily. Customers can pay for them with their credit balance, just like most other products.

Every purchase becomes an order you can follow in the orders view, with payment status, the buyer (a registered customer or a guest with their contact details), an internal staff note, and a running sales count per product. A paid order can be cancelled when you handle a return or refund.

Example Pro Shop products

Branded t-shirt with sizes

• One product, variants for S, M, L, XL
• A membership discount so members pay a reduced price
• Good for: club merchandise where one listing covers every size

Front-desk consumables

• Simple products for drinks, energy bars, and grips
• Visible in the shop, payable with credits
• Good for: quick impulse sales at the counter

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Additional services: the extras that ride along with a booking

Additional services are products you offer alongside a booking rather than as standalone shopping. They come in two types.

• Purchasable products are simple extras a customer adds to a booking.
• Rental items are gear the customer rents, and they have a few extra controls built for exactly that.

For rental items you can set:

• Stock amount. The number you have available, so you never rent out more rackets than you own. Leave it empty for unlimited.
• Rental item instructions. The pickup or collection details the customer sees after purchase, for example "Collect from the front desk" or "Locker 2, code 9876".
• Where the item is offered. Restrict an add-on to specific sports, courts, time slots, durations, and similar, so it only appears when it makes sense. A padel racket can be offered only on padel courts, for instance.

Because additional services are suggested during the booking flow, they are how you prompt a customer with "need to rent a racket?" at exactly the right moment. They can also be sold on their own.

Example additional services

Padel racket rental

• Rental item with a stock amount matching your real inventory
• Reservation instructions for pickup, restricted to padel courts
• Good for: offering gear to players who arrive empty-handed

Ball set add-on

• Purchasable product offered on relevant bookings
• Good for: a low-cost extra that lifts the value of each booking

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Getting the most from the Pro Shop

• Match your stock to your customers. A venue full of first-timers needs rentals and beginner gear; a club of regulars may prefer branded merchandise.
• Use additional services to upsell at the moment of booking, and mention rentals in your confirmation emails too.
• Lean on memberships and promo codes to reward loyal buyers with member pricing.
• Watch the orders and sales counts to see what sells, then promote your best products through Announcements.

All Pro Shop sales flow into the customer's payment history, so refunds and reporting live alongside everything else. See Payments and invoices for the financial side.