Memberships

Design, sell, and manage one-time passes and recurring memberships with flexible billing, benefits, booking rules, and access.

Memberships package ongoing value for regular customers. A membership can charge once or renew automatically, grant credits and session cards, adjust reservation prices and booking rights, and connect membership validity to physical access.

The guides in this section cover the membership product and the day-to-day member lifecycle. Start from the task you are working on.

Plan the membership

Membership types and examples

Choose between passes, open-ended subscriptions, fixed contracts, and notice-period memberships.

Benefits and booking rules

Configure reservation prices, grants, booking windows, and reservation restrictions.

Configure billing and sales

Create and configure a membership

Set validity, price, reach, visibility, benefits, and customer communication.

Billing, contracts, and renewals

Understand initial payment, renewal timing, commitments, and failed payments.

Membership pricing and trials

Use trials, introductory pricing, and member-specific discounted periods.

Operate memberships

Manage members

Add, update, inspect, discount, pause, and remove members.

Import and migrate members

Import prepared member lists or copy a cohort to another product safely.

End a membership

Compare cancellation, contract completion, expiry, and staff removal.

Membership pauses

Suspend benefits for dates or skip complete recurring billing periods.

Membership reach and external memberships

Share your own membership across venues or recognize a partner's members.

Membership access integrations

Configure and diagnose membership-based doors, gates, codes, and remote opening.

How a membership works

A membership has two layers:

The membership product defines what new customers buy: price, validity or renewal terms, benefits, visibility, and integrations.
The member record stores one customer's dates, payment state, recurring terms, and individual adjustments such as pauses or discounted periods.

This distinction matters after launch. Changes to benefits and membership reach generally affect current members because they belong to the product. Changes to price, duration, billing cadence, and contract terms apply to future members; existing member records keep the terms captured when they joined unless staff update them separately.

Membership lifecycle

Membership product created
  → made visible, shared by direct link, or kept unavailable
  → customer purchases or staff adds a member
  → benefits become available during the member's validity
  → recurring memberships renew until cancellation or contract completion
  → membership expires, is removed by staff, or becomes restricted after unpaid renewals

Trials, introductory pricing, Goodwill pricing, and pauses add stages to this lifecycle without creating a different membership type. Physical access also depends on the connected provider and its membership integration.

Memberships list